For Online Computer Support, Ask a Computer Technician
Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the brand and model number of the computer?
Can you tell me how it came to be disabled on the board?
That's not something that happens by accident.
Sorry for the delay. Go into the BIOS and put it in Advanced mode.
Go to the Advanced section and enable the Wi-Fi Controller
and save the change.
Hi. Were you able to make the change and get the wi-fi turned on?
I'm not sure how they did it then. What version of Windows is on the computer now?
Right-click on the start menu button and open Device Manager. Expand Network Adapters.
Does the wi-fi adapter show up there?
Ok. Right-click the start button again and open Network Connections.
Do you have a wifi icon showing up there, also?
Click the start button and open Settings (the gear icon)
click Network & Internet
click Wi-fi from the menu on the left.
Then click Show available networks.
The list should open up from the right side of the screen.
Make sure the little slider is set to ON
From the Network & Internet screen select Status.
At the bottom of the page click Network reset>>Reset Now
This process takes about 5 minutes and requires a restart.
Hi. Any change after the reset?
That would be a huge waste of money. The wi-fi adapter on the board is only wireless N.
Get yourself a new AC dual-band adapter like this:
Since it's external you'd also get better reception.