How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2560
Experience:  CCNA, A+, MCSE with over 12 years experience.
13274453
Type Your Computer Question Here...
Byron is online now
A new question is answered every 9 seconds

Just having an issue with my wifi it has been hard disabled

Customer Question

hi there just having an issue with my wifi it has been hard disabled on the motherboard and i dont know hot to re enable it
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: Youit has been hard disabled on the motherboard and i dont know how to re enable it
JA: Have you installed any updates recently?
Customer: no wifi was disabled on the motherboard i need to know how to enable it
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model number of the computer?

Can you tell me how it came to be disabled on the board?

That's not something that happens by accident.

Customer: replied 4 months ago.
its a custom built pc, the motherboard model is asus p8z77-v
thats very correct, originally this computer was used for work and tech support at a company i worked for before disabled the wifi on the motherboard because they strictly required non-wireless internet at all times. Now that this computer is not used as a work computer i need to have it re enabled.
Expert:  Byron replied 4 months ago.

Sorry for the delay. Go into the BIOS and put it in Advanced mode.

Go to the Advanced section and enable the Wi-Fi Controller

and save the change.

Expert:  Byron replied 4 months ago.

Hi. Were you able to make the change and get the wi-fi turned on?

Customer: replied 4 months ago.
Hi there. Sorry had to restart computer to reach BIOS. But unfortunately its already enabled. If it helps, I remember the old tech guys opened up a black box on the desktop and used commands to hard disable it.
Expert:  Byron replied 4 months ago.

I'm not sure how they did it then. What version of Windows is on the computer now?

Customer: replied 4 months ago.
It is windows 10 pro 64-bit.
Expert:  Byron replied 4 months ago.

Right-click on the start menu button and open Device Manager. Expand Network Adapters.

Does the wi-fi adapter show up there?

Customer: replied 4 months ago.
it does. Clicked it and it says this device is working properly.
Expert:  Byron replied 4 months ago.

Ok. Right-click the start button again and open Network Connections.

Do you have a wifi icon showing up there, also?

Customer: replied 4 months ago.
there is. It says Not Connected.
Expert:  Byron replied 4 months ago.

Click the start button and open Settings (the gear icon)

click Network & Internet

click Wi-fi from the menu on the left.

Then click Show available networks.

The list should open up from the right side of the screen.

Expert:  Byron replied 4 months ago.

Make sure the little slider is set to ON

Customer: replied 4 months ago.
it is set to on and even tracks my internet. Just doesnt connect.
Expert:  Byron replied 4 months ago.

From the Network & Internet screen select Status.

At the bottom of the page click Network reset>>Reset Now

Expert:  Byron replied 4 months ago.

This process takes about 5 minutes and requires a restart.

Expert:  Byron replied 4 months ago.

Hi. Any change after the reset?

Customer: replied 4 months ago.
It asked me for the password ***** and I input it, but still says cant connect to this network.
Customer: replied 4 months ago.
Im thinking Im just gonna have to buy a new motherboard, I dont want to waste anymore of your time and this seems like they hard wired something. Nothing seems to work.
Expert:  Byron replied 4 months ago.

That would be a huge waste of money. The wi-fi adapter on the board is only wireless N.

Get yourself a new AC dual-band adapter like this:

https://www.amazon.com/Linksys-Wireless-Mini-Adapter-AE6000/dp/B00BWT1IFE

Since it's external you'd also get better reception.