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Andy, Computer Consultant
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I am trying to change my yahoo password and every time that

Customer Question

I am trying to change my yahoo password ***** every time that I put the info in,it tells me to collect a kry and when I fill in the key form, nothing happens so that I can't get into my account-Help!!!!!!!!*****@******.***
Submitted: 5 months ago.
Category: Computer
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What device are you going through this 'key collection' procedure, please?

A computer? Windows or Apple?

A tablet?

A smart phone?

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