Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.
Can I offer you secure remote support so I can log in and work on your issue?
No this is justanswer.com the site has experts in all different categories. I am a computer expert that can assist you with your issue.
If you would like to do a remote session I can send you the service was approved I will send you a link to start.