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I am sorry about your loss. Geek squad usually charges about 60.00 and up for them to get into the computer.
What kind of computer is it? Is it a laptop or a desktop?
Do you know what Windows it is (xp, vista, 7, 8, 10)?
Are you good with computers if I give you instructions or would you feel better to take it to a computer store or geek squad?
One more question? Do you see an admin account and user account or just admin?
Do you have a bootable windows 8 disk?
OKay try this:
I am trying to write the other instructions but give me a bit cause it is giving me an error on this site.
have your computer on then go through the steps. it shouldn't take you into Bios
I agree, it might be better just to call geek squad and have them to do the steps (since I am not in the same room and can't remote at this time) it would be easier for them to do it.
You will have to call to make an appt.
Also please bring in your id and your wife's death certificate so that you can have proof that it is yours.
Once again I am sorry about your lose.
If we are done, please RATE 4 or above and I will close the ticket.
Click the stars to RATE because it will not rate if you just put in the number.
Good Morning, please RATE 4 stars or above so that I can close the ticket.