How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I recently purchased a new phone samsung galaxy 7. I'm

Customer Question

I recently purchased a new phone samsung galaxy 7. I'm trying to get on to google and get my gmail going and don't have my password.
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: samsung SM-G930V. what do you mean by system? i'm not very tech savy :(
JA: Have you installed any updates recently?
Customer: just to get the phone running. i have a viper alarm system with the car and needed to get the smart start loaded consequently i cannot get the gps going cuz no google service running
JA: Anything else you want the computer expert to know before I connect you?
Customer: i guess that's it., just wanna get to where i can get to my email (gmail) from the mobile device
Submitted: 5 months ago.
Category: Computer
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

How do you generally access your emails, from PC or phone ?

Customer: replied 5 months ago.
Expert:  Sudipto replied 5 months ago.

OK, if you do not have the password ***** how do you access your email from your PC ?