How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My hotmail account is [email protected] and we have changed

Customer Question

My hotmail account is [email protected] and we have changed the password ***** many times I wanted to set up a new one.
JA: How long have you had this issue with your Hotmail account?
Customer: About 6 months as it effects my I phone and now my Netflicks
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: not very good with all this stuff and I dont seem to keep track of my passwords very well
Submitted: 3 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.