How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I've been having problems for about 3 weeks. I found tech

Customer Question

Hi, I've been having problems for about 3 weeks. I found tech support. They spend several hours working on the computer. Nothing worked what's not going on
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: The model number is ***** I don't remembered when I bought the computer because I'm 75yrs old grandmother. Can you give example of what operating system I appreciate all the help
JA: Have you installed any updates recently?
Customer: The tech support did on Wed
JA: Anything else you want the computer expert to know before I connect you?
Customer: The computer is just spinning around trying to come on
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

Are you able to access the Internet on the problem computer?

I will be standing by, looking forward to your response.

Thank you,
Jason