Hi there and welcome
Is this a laptop or a desktop computer you are using?
Please let me know
Can you press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me if it is now functioning please
ok, complete the instructions though and let me know the results please
It is the windows key and X
So you press on the Keyboard the windows key next to ALT and hold it then the X key please
ok, remember it can take some time
yes, it can in some instances take up to 4 hours, if it does then power it off by holding the power button until it is off, then on again and try to run the scan again please
It was some time before you replied and I was not online.
This is not something that has been attributed to windows 10.
When did the problem first start for you?
yes that is ok
When you are back, I want you to create a new user account and test if you have the problem there
To do this
Then test for the issue please.
you're going to need to reinstall windows, it is too far corrupted and all repair efforts have failed.
This wont remove your data (programs you will need to install again) but to be safe back up your data off the computer
Then go to start, settings, update & Security, Recovery, then Get Started under Reset my PC
Follow the onscreen steps and make sure to choose to keep your data
Let this complete, set up windows again like when you first received it and tell me how it now operates please.
What is the result now you did the reinstall of windows? as per my last instructions
It is the keyboard controller on the motherboard that has faulted, this now confirms it, it;s the only cause left now everything else has been eliminated
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
If the warranty has expired then yes, it would be better to replaced, but it is 100% a hardware issue.
that is no problem at all and thank you