Hi there and welcome
Is it being detected at all Jenny and giving an error? Or it s not even showing up?
Please let me know
Can you click start, right click computer and select manage
Then select disk management.
Do you see the hard drive listed there?
ok, click on it and click assign drive letter, then set a drive letter
Then try to access it
Let me know the results please
yes that is ok
You need to right click on it and then you can select it
You see it then?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, I have been on this site for 6 years and we are here for 13 so I can promise you it is not a scam, but we can continue here of course.
You may have missed the last instructions, I will repeat.
ok, lets see if it is the Seagate, disconnect it from the computer, go back to disk management
Does it still show there?
ok, so it is the drive.
So connect it again and tell me exactly what you see when you right click it please
ok, that means it detects it but cannot talk to it.
Connect it to a different USB port on the computer
Is there any change?
ok, and to be 100% sure, you did try another cable correct?
It is the internal disk that has faulted, this has crashed and failed. The data on this has been lost sorry
I am really sorry about this and you are going to have to return the drive to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, I am sorry you feel I have scammed you
It is I feel wrong for you to level such an accusation at me without any real merit and it is not how people should be treated Jenny.
I provided you a service, gave you an accurate answer and once you received this, then you have decided to take such a hostile tone towards me.
It is a pity you choose to end it this in such a manner.
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