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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased a Polaroid Tablet.. I am trying to get my wifi

Customer Question

I purchased a Polaroid Tablet.. I am trying to get my wifi internet hooked up to it and am not having any luck
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: Yes I am connected now.On my tablet it says authentication problem...not sure if I am putting in the right password.. the one I am keying in is kTHM16JS7d is this the one you have on file for me and if not could you help me set up a new one?
JA: Have you installed any updates recently?
Customer: I had a problem in June 15,2016 and don't remember if I changed my password ***** that time other than that I don't remember doing any updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: Don't think so I'm not very good at this so will have to play by ear.
Submitted: 4 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 4 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you on a windows computer now?

You can reply to me here by typing in the box below please.

Customer: replied 4 days ago.
I do not want to purchase this merchandise I just want to cancel and get off this site. and have my $5 refunded to my credit card. this is not what I had in mind. Thought I was being transferred to a Century Link customer service Rep. not a phony scam artist
Customer: replied 4 days ago.
No I do not want you to fix anything just tell me you have refunded my money and get me off this site