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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4872
Experience:  B.Sc. Computer Science with Honors
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It's not a computer it's a tablet, SM-t810NZKEXAR, it won't

Customer Question

it's not a computer it's a tablet
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: SM-t810NZKEXAR
JA: Have you installed any updates recently?
Customer: it won't charge
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm using the original charger and it works fine with my galaxy 7
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

Please explain the problem a bit more in detail.

Customer: replied 2 months ago.
My tablet won't charge I'm using the original charger and it works on Galaxy 7 and I've tried different outlets
Expert:  Michelle replied 2 months ago.

what is the make and model of the tab?

Customer: replied 2 months ago.
model SM-T810NZKEXAR
Expert:  Michelle replied 2 months ago.

what is the make and model of the tab?

Customer: replied 2 months ago.
sm-810nzkexkr
Customer: replied 2 months ago.
Samsung tablet 9.1
Expert:  Michelle replied 2 months ago.

its a Samsung Galaxy Tab S2 9.7" 32GB?

Customer: replied 2 months ago.
sorry yes
Expert:  Michelle replied 2 months ago.

Thanks for confirming

Expert:  Michelle replied 2 months ago.

how old is the tab?

Customer: replied 2 months ago.
April 2016
Expert:  Michelle replied 2 months ago.

ok, and have you tried the tablet charger on another device?

Customer: replied 2 months ago.
Expert:  Michelle replied 2 months ago.

In that case we need to check the tab as the charger is good.

backup your tab data on cloud or sdcard and then let me know we will do a factory reset.

Customer: replied 2 months ago.
how its completely dead I can't do anything with it
Customer: replied 2 months ago.
hello
Expert:  Michelle replied 2 months ago.

you mean its totally dead no light or battery at all?

Customer: replied 2 months ago.
totally dead nothing
Expert:  Michelle replied 2 months ago.

just press and hold down the power button on the tab for 45 seconds without connecting the charger and let me know.

Customer: replied 2 months ago.
nothing happens
Expert:  Michelle replied 2 months ago.

Now connect the charger and leave it for at least 1 hour and if it does not pick the charge then your tab is fried or the battery is dead or it can be a faulty mainboard.

Expert:  Michelle replied 2 months ago.

Its still under 1 year warranty you can get it repaired from samsung service center.

Customer: replied 2 months ago.
ok that's what I wanted to confirm thnx
Expert:  Michelle replied 2 months ago.

if you want i can search for a nearest service centre and let you know the address.

Expert:  Michelle replied 2 months ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you

Customer: replied 2 months ago.
I already looked up thnx
Expert:  Michelle replied 2 months ago.

Thanks and good night.