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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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It's not a computer it's a tablet, SM-t810NZKEXAR, it won't

Customer Question

it's not a computer it's a tablet
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: SM-t810NZKEXAR
JA: Have you installed any updates recently?
Customer: it won't charge
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm using the original charger and it works fine with my galaxy 7
Submitted: 8 days ago.
Category: Computer
Expert:  Michelle replied 8 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 8 days ago.

Please explain the problem a bit more in detail.

Customer: replied 8 days ago.
My tablet won't charge I'm using the original charger and it works on Galaxy 7 and I've tried different outlets
Expert:  Michelle replied 8 days ago.

what is the make and model of the tab?

Customer: replied 8 days ago.
model SM-T810NZKEXAR
Expert:  Michelle replied 8 days ago.

what is the make and model of the tab?

Customer: replied 8 days ago.
sm-810nzkexkr
Customer: replied 8 days ago.
Samsung tablet 9.1
Expert:  Michelle replied 8 days ago.

its a Samsung Galaxy Tab S2 9.7" 32GB?

Customer: replied 8 days ago.
sorry yes
Expert:  Michelle replied 8 days ago.

Thanks for confirming

Expert:  Michelle replied 8 days ago.

how old is the tab?

Customer: replied 8 days ago.
April 2016
Expert:  Michelle replied 8 days ago.

ok, and have you tried the tablet charger on another device?

Customer: replied 8 days ago.
Expert:  Michelle replied 8 days ago.

In that case we need to check the tab as the charger is good.

backup your tab data on cloud or sdcard and then let me know we will do a factory reset.

Customer: replied 8 days ago.
how its completely dead I can't do anything with it
Customer: replied 8 days ago.
hello
Expert:  Michelle replied 8 days ago.

you mean its totally dead no light or battery at all?

Customer: replied 8 days ago.
totally dead nothing
Expert:  Michelle replied 8 days ago.

just press and hold down the power button on the tab for 45 seconds without connecting the charger and let me know.

Customer: replied 8 days ago.
nothing happens
Expert:  Michelle replied 8 days ago.

Now connect the charger and leave it for at least 1 hour and if it does not pick the charge then your tab is fried or the battery is dead or it can be a faulty mainboard.

Expert:  Michelle replied 8 days ago.

Its still under 1 year warranty you can get it repaired from samsung service center.

Customer: replied 8 days ago.
ok that's what I wanted to confirm thnx
Expert:  Michelle replied 8 days ago.

if you want i can search for a nearest service centre and let you know the address.

Expert:  Michelle replied 8 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you

Customer: replied 8 days ago.
I already looked up thnx
Expert:  Michelle replied 8 days ago.

Thanks and good night.