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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not do anything with my yahoo account. Wont let me log

Customer Question

I can not do anything with my yahoo account. Wont let me log in
JA: How long have you had this issue with your Yahoo account?
Customer: I am not sure haven't logged in on computer for a while now. Like over 2 months
JA: Have you installed any updates recently?
Customer: no just got my computer working again
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know of. I usually use my phone for everything
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

On which device do you access your yahoo email?

Customer: replied 1 month ago.
on phone but right now I have something important I need from computer
Expert:  Michelle replied 1 month ago.

i want you to be on the computer and then we can troubleshoot. let me know whenever you have time.

Customer: replied 1 month ago.
thanks for not helping and taking my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer: replied 1 month ago.
I am on my computer but your not getting 39.00
Expert:  Michelle replied 1 month ago.

I am sorry but i asked you when we can continue?

Expert:  Michelle replied 1 month ago.

When you open yahoo email and you try to login what happens?

Customer: replied 1 month ago.
it keeps telling you want more money. you can continue but I am not giving more money
Expert:  Michelle replied 1 month ago.

what keeps telling you for more money please be specific?