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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new MacBook Air that I want to connect to my ATT

Customer Question

I have a new MacBook Air that I want to connect to my ATT wireless service. I keep getting a message that this requires a WPA2 password & I have no idea what that is?
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: Its brand new, set up by Apple and syncs up with my iPhone. But I have att wireless service at home.
JA: Have you installed any updates recently?
Customer: no - Its brand new and the people at the Apple store set it up. Everything works but I cannot get it on wifi.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand and model of your internet modem?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
It's from AT&T - a Gateway modem. Model # 5031NV
Customer: replied 1 month ago.
No, I don't want to pay $39 to get a simple answer - I am not happy with the way ATT handles service requests.
Expert:  Randy Computer Tech replied 1 month ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.