My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the brand and model of your internet modem?
You can reply to me here by typing in the box below please.
I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.