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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Off jet 4500 G510g -m no install, 2yrs,? may be, no

Customer Question

off jet 4500 G510g -m no install
JA: How much experience do you have with this particular machine?
Customer: 2yrs
JA: Have you installed any updates recently?
Customer: ? may be
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer or new internet service / internet modem / router device)?

Is there any error or message when printing?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,