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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want my Firefox back w/o this Train Guide? Cant get

Customer Question

I want my Firefox back w/o this Train Guide? Cant get through.
JA: What kind of computer do you have?
Customer: Gateway
JA: Have you installed any updates recently?
Customer: Was just trying to make train reservations, and did not realize I'd installed this Amtrak Guide, I do not want it, my email does not come directly on as it did.
JA: Anything else you want the computer expert to know before I connect you?
Customer: When I go to Firefox, I want to go directly to email.
Submitted: 6 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 days ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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