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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have 2 issues I have suse linux laptop for which my

Customer Question

I have 2 issues I have suse linux laptop for which my root/superuser password ***** work and secondly I have a removable hard drive ntfs which I have to mount
Submitted: 9 days ago.
Category: Computer
Expert:  Mr.Med replied 9 days ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 9 days ago.
Can you connect to me
Customer: replied 9 days ago.
This is my windows laptop one sec
Expert:  Mr.Med replied 9 days ago.

I'm sorry about the issue, first let's reset your root password, please follow these steps :

1-Boot the system and select the normal boot menu from the list. Once selected, in the “Boot Options” box type

init=/bin/bash if you are using GRUB Boot loader

linux init=/bin/bash if you are using LILO Boot Loader

2-This will launch you straight into a Bash shell prompt which comes up even before the Single User mode loads and has the “/” root file system mounted. type : mount if it doesn't work type : mount -o remount,rw

3-Now, simply type the passwd command and enter a new password

let me know the results please

Thank you

Customer: replied 9 days ago.
Can you call me (917) 748 - 9693
Expert:  Mr.Med replied 9 days ago.

I'm sorry but i can't, please follow my steps, if you need further assistance, reply back to me and i will gladly continue to help

Thank you

Customer: replied 9 days ago.
I have fire fox on the linux system this is a windows laptop ,
Expert:  Mr.Med replied 9 days ago.

What is the model and brand of your windows computer, it is a laptop or a desktop?

Do you want to mount the NTFS drive to Linux or Windows computer?

also did you tried to fix Linux suse issue?

Thank you

Customer: replied 9 days ago.
I dont see the boot options when i boot normally the computer is a OpenSuse 13.2
Customer: replied 9 days ago.
If you know the ipaddress of the linux computer can you connect remotely
Expert:  Mr.Med replied 9 days ago.

unfortunately no, Do you have openSUSE installation DVD?

Customer: replied 9 days ago.
no how can I get a boot disk ?
Customer: replied 9 days ago.
its OpenSuse 13.2 harlequin
Expert:  Mr.Med replied 9 days ago.

You can get one by downloading the ISO file and burn it into a DVD, boot from that DVD and follow the steps below :

  • The download link : http://download.opensuse.org/distribution/13.2/iso/
  • Select “Resue System” and login as root. No password ***** ***** here.
  • You have now booted into the live DVD, that is, you have booted from the DVD and the file system mounted is that of the DVD. You will need to access your Hard Disk Drive which is not mounted by default.

Note : it is likely to be /dev/sda1, if using SATA or SCSI. If using IDE, you can try /dev/hda1.

  • Use this commands mount -o remount,rw /dev/sda1 /mnt
  • cd /mnt
  • chroot /mnt
  • passwd
  • Now put a new password

Thank you

Expert:  Mr.Med replied 9 days ago.

For your second question : Do you want to mount the NTFS drive to Linux or Windows computer?

Customer: replied 9 days ago.
okay let me get a DVD I'll have to get back to you a I dont have one here
Customer: replied 9 days ago.
I want to mount the NTFS on Linux
Expert:  Mr.Med replied 9 days ago.

Ok, let me know when you are available

Thank you

Customer: replied 9 days ago.
JUST BURNED THE SUSE ISO disk whenever you have time let me know
Expert:  Mr.Med replied 8 days ago.

Hello,

Are you there?

Customer: replied 8 days ago.
I was Finally able to burn the DVD
Expert:  Mr.Med replied 8 days ago.

Ok good! now insert the DVD into the Redear and follow the steps below :

1-Select “Resue System” and login as root. No password ***** ***** here.

2-Use the commands

  • mount -o remount,rw /dev/sda1 /mnt
  • cd /mnt
  • chroot /mnt
  • passwd root
  • Now put a new password

thank you

Customer: replied 8 days ago.
Okay one second
Expert:  Mr.Med replied 8 days ago.

Sure.

Customer: replied 8 days ago.
is there a space between sda1 and /mnt if so I got a message cann't find /mnt in /etc/fstab
Expert:  Mr.Med replied 8 days ago.

Yes there is a space between sda1 and /mnt

Customer: replied 8 days ago.
I am getting an error message cannt find /mnt in /etc/fstab
Expert:  Mr.Med replied 8 days ago.

Try

mount /dev/sda1 /mnt

Or

mount /dev/sda2 /mnt

Customer: replied 8 days ago.
okay there is also a space between rw and /dev I tried both sda1 and sda2 and got an error message /mnt not mounted or bad option
Expert:  Mr.Med replied 8 days ago.

yes a space, you can also try the command without "-o remount,rw"

Customer: replied 8 days ago.
Ok I got the message volume was not properly unmounted Some data maybe corrupt please run fsck must be because I powered off the laptop
Expert:  Mr.Med replied 8 days ago.

Please run this command fsck /dev/sda1 and try again

Customer: replied 8 days ago.
When I entered mount /dev/sda1 /mnt I got the message /dev/sda1 is already mounted or /mnt busy
Expert:  Mr.Med replied 8 days ago.

Now please run the commands below :

  • cd /mnt
  • chroot /mnt
  • passwd root
Customer: replied 8 days ago.
for chroot /mnt got the message chroot failed to run command bin/bash no such file or direcrtory
Expert:  Mr.Med replied 8 days ago.

This error means that there is no /bin/bash directory inside chroot. If you have /mnt/somedir/usr/bin/bash then execute chroot /mnt/somedir /usr/bin/bash

Customer: replied 8 days ago.
I am going to have to get back to you after 4 pm est
Expert:  Mr.Med replied 8 days ago.

Ok, did you tried the command, has everything worked out?

Customer: replied 8 days ago.
mnt has only 1 directory EFI
Expert:  Mr.Med replied 8 days ago.

Try ls command to show directories, let me know when you are available

Thank you

Customer: replied 8 days ago.
are you there ?
Expert:  Mr.Med replied 8 days ago.

Yes, so has everything worked out please?

Customer: replied 8 days ago.
when I do chroot /mnt I get chroot failed to run command bin/bash no such file or directory
Expert:  Mr.Med replied 8 days ago.

Please try chroot /mnt/somedir /usr/bin/bash

Customer: replied 8 days ago.
by somedir you mean sda or sda1 ?
Expert:  Mr.Med replied 8 days ago.

yes sorry!

Customer: replied 8 days ago.
I think I did it I am going to reboot and see
Expert:  Mr.Med replied 8 days ago.

Ok great! hope it works out

Thank you

Expert:  Mr.Med replied 8 days ago.

Do you still need help ?

Customer: replied 8 days ago.
Ok I think I have done it. I only use Windows so I know no nothing about Linux. It would be easier if we talk over the phone. Can you please call me at **********.
Expert:  Mr.Med replied 8 days ago.

Did you changed the Linux Password *****?

Customer: replied 8 days ago.
I did but when I needed to use it to do chmod it went bad again I requested you call me **********
Expert:  Mr.Med replied 8 days ago.

I'm sorry i can't call you, let me open your question to other experts

Thank you

Customer: replied 8 days ago.
When I do sudo chmod -R directory it prompts for root password ***** I just changed then it tells me it not the right password ***** you know anyone who can help me over the phone
Expert:  Bruce Wilner replied 8 days ago.

this is a test

Expert:  Bruce Wilner replied 8 days ago.

due to site bugs, i will communicate one line at a time

Expert:  Bruce Wilner replied 8 days ago.

you can either reinstall Linux, or boot off another device, mount the "root" dev as a satellite,

Expert:  Bruce Wilner replied 8 days ago.

and manually clear the encrypted root password.

Expert:  Bruce Wilner replied 8 days ago.

This is a test to see whether I can enter multiple lines of text; it was posting a silly error message about "an unexpected error occurred," which is, like, extremely informative.

Customer: replied 8 days ago.
I did that using paswd command by the way how do I know what the root partition is
Customer: replied 8 days ago.
By the way can you call me it would be so much easier on my cell
Customer: replied 8 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 7 days ago.
I am currently at work will be home about 6 pm today estI have Internet on my Linux maybe you can remote to my laptop heard you are in nj I'm in silver spring md I driving to ny this weekend can I bring over my laptop
Expert:  Bruce Wilner replied 7 days ago.

You heard I'm in NJ? You heard incorrectly: I'm in FL!

Customer: replied 7 days ago.
Can you remote to my Linux laptop I have a Firefox browser internet connection maybe we could set up a time tonite as I am in the office
Thanks
Customer: replied 6 days ago.
Hi, please opt out, I need a different expert to answer this question. Thank you!
Expert:  Bruce Wilner replied 6 days ago.

If there's no way to log in, nobody can remote into your machine.

I made it CLEAR how to proceed.

Customer: replied 6 days ago.
I have internet connection in the Linux laptop I can log in to the justanswer site from the Linux laptop can you then remote to me ?
Customer: replied 2 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 day ago.
Bruce Wilner please optout i want another expert.
Thank you
Customer: replied 1 day ago.
I want to have a remote assistance and agree to the fee