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Hello, My name is***** will help you with the resolution of the problem in your computer.
The problem happens after you log in to windows?
when the problem happens the first time?
Ok torn on your computer, as soon as you turn it on hod shift key and press F8 repeatedly to access the repair console
ok go to troubleshoot then system restore
want to finish the testing? or want to cancel to restore?
ok if you press esc it should cancel the test
Error 0142 is a hard drive error, is your computer under warranty??
heres a dell forun where you can confirm it
Disk is bad need to be replaced, if youre in warranty they will replace it for free but all your data is lost
depends of the capacity, give me the service tag of your computer it is under the laptop and have 7 digits, ill check the warranty
yes it is expired
March 18 2014
replace, repeair is too hard for a hard drive
I think theres not much we can do to repair the computer, the only option is to replace the hard drive
Please rate me if you like my service
A hard drive is cheaper, but you have yo install the operatins system, if you dont have the media you will need one to install OS
that disk are just to install drivers, you need the operating system
the hard drive replacement is cheaper than a new computer but the hard drive arrive with no data
Let me check maybe you can download from the dell webpage
try creating an account here
maybe you can find the OS there
O well, When you get the disk replaced you will need an OS to install, you can contact Dell support maybe they can give you a link to download an OEM iso
No problem, dont forget to rate the service, have a nice day