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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Please, help us restore our previous gmail account which we

Customer Question

Please, help us restore our previous gmail account which we cannot access any longer. Geek squad could not help us and said you are the only ones able to do so. my gmail address is***@******.*** and I have been using google chrome for several years.
JA: How long have you had this issue with your Gmail account?
Customer: since this morning when UPS asked to have remote access to my computer to solve a problem with a label for a package. She solved it but I lost the gmail account completely
JA: Have you installed any updates recently?
Customer: I did not. Maybe UPS did. Keep in mind that I am a senior, so be very patient with me. thanks
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes! That we are leaving town on Wednesday morning and hope and pray we have not lost all our former connections and photos of all our family.
Submitted: 6 days ago.
Category: Computer
Expert:  Kevin T replied 6 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 days ago.

Hi,

What stage of the recovery process are you failing at?

Did you try the gmail account recovery wizard?

Regards

kevin

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