How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

WE moved. and I have new address and phone numbers. Neither

Customer Question

WE moved. and I have new address and phone numbers. Neither my husband nor I can open our accounts. Won't accept passwords. and also keeps trying to convert to Spanish. Please help.
JA: Have you contacted anyone about your account?
Customer: No.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can you read the paragraph above? Or should I type it again.
Submitted: 10 days ago.
Category: Computer
Expert:  technicalcat replied 10 days ago.

Hello, and thank you for using this service.
I will help you now.

What is the account you are having trouble with? Is it an email account?