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Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 109
Experience:  Tech Support Analyst at Dell
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I just spoke to a technical rep, and he gave me a url to

Customer Question

I just spoke to a technical rep, and he gave me a url to look up a Lenovo business partner.
He said the url was www.lenovo.force/bplocator. I typed this into the net, and it said this was an invalid address.
Could you tell me the correct address so I can find a business partner in my area which is in White Plains, NY?
Thanks
Submitted: 3 months ago.
Category: Computer
Expert:  Elgin Vega replied 3 months ago.

Hello. My name is***** will help you with your request.

Try this webpage

http://my.lenovopartnernetwork.com/find-service-provider

Try thisone too.

https://support.lenovo.com/pa/en/serviceprovider

Customer: replied 3 months ago.
Since I didn't get the answer quickly from chat, I called the tech line again and received an answer to my question. I called the business partner whose name was provided, and got my problem resolved.Thanks
Expert:  Elgin Vega replied 3 months ago.

Im glad you resolved the problem, our answer was 24 minutes after your answer arrive to our system.

Best regards

Expert:  Elgin Vega replied 3 months ago.

Hello, will you rate the service plese?

Customer: replied 3 months ago.
Terrible service, and not useful. I thought "chat" would be relatively immediate. I waited a half hour, and called the Lenovo technical aid again, and was given the answer I needed. I never, therefore, needed, or used the information provided by "Just Answer." I had to call your billing department to get a refund for charges that I thought were ridiculous. I shall be sure to steer away from this service in the future. I would rate the service a 2 out of 10.

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