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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I paid for a MS Office program (when I purchased this

Customer Question

I paid for a MS Office program (when I purchased this computer/tablet three months ago)and downloaded it onto my computer. I have access to excel but when I try to use word, I am informed that I have reached my account limit of 2 computers.
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: Acer One 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Computer
Expert:  Cody replied 6 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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