Hi there, I'm Tim. So can you give me some more info? I'm a security expert.....sounds like this is a pop up from a browser correct? Were you surfing the web when this happend?
A letter, as in an email?
So 2 things, the Zeus virus is real, and its nasty, it steels all personal data, and sometimes encrypts all your data so you can not use it - But this sounds more like a scare tactic so far, its un usual for them to put it on, and announce it...kind of renders it pointless. Im thinking this is a scam to get you to do something.
For some your payment failed....this is usually your bank blocking it, i'd ping them and then I can give you a call or remote in etc.
I'm an engineer and have nothing tod do with billing, Justanswer customer service # is 1(###) ###-#### but i'd just call my bank and have them autharize it, then we can go line by line of what happend and what to do.
Same thing - you need to contact your bank to authorize the charge or call just answer customer service 1(###) ###-#### once again, id just call your bank real quick.
sorry for the frustration, let me know if you end up contacting the bank.
Checking back in....any luck? If not we can just hash it out here in text,