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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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II cannot get into, a Telikin, I dont know Telekin does that

Customer Question

II cannot get into***@******.***
JA: What kind of computer do you have?
Customer: a Telikin
JA: Have you installed any updates recently?
Customer: I dont know Telekin does that automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: I received a notice #MBR1213 and in trying to get back into account
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

When did you lose access to your Yahoo account?

Customer: replied 2 months ago.
this morning when I received the message #MBR1213
Customer: replied 2 months ago.
please tell me if i am now signed up for amonthly member ship ..I do not understand all that crap i just went threw
Customer: replied 2 months ago.
Hello Martin are you there?
Expert:  Martin replied 2 months ago.

Thank you. Please try accepting the remote support offer again, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=0b4dab41-3d15-416c-8557-7f0a65d4a4d2

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 2 months ago.
do you have any telephone teck help?
Expert:  Martin replied 2 months ago.

We can chat in real time via the remote session but it did not go through - try to accept it again and see if it works - if it gives you an error click on the blue text and update your info