Hello and welcome.When did you lose access to your Yahoo account?
Thank you. Please try accepting the remote support offer again, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=0b4dab41-3d15-416c-8557-7f0a65d4a4d2Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
We can chat in real time via the remote session but it did not go through - try to accept it again and see if it works - if it gives you an error click on the blue text and update your info