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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12959
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I have a aukey external enclosure, the directions say to

Customer Question

I have a aukey external enclosure, the directions say to push the release button but the device I have I can not find the release button can you help me Phyllis
JA: What kind of computer do you have?
Customer: HP Pro book
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Bob James replied 4 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.

Please provide the model of the enclosure?

Thanks,
Bob

Customer: replied 4 months ago.
my cell phone is basic so I can only make and receive calls nothing else. the Aukey DS-B4USB3.0 2.5" Hdd
Expert:  Bob James replied 4 months ago.

Hi,

The release button is on one of the short sides of the device.

Thanks,

Bob

Customer: replied 4 months ago.
there is port and a led but I do not see anything else
Expert:  Bob James replied 4 months ago.

I'm sorry I couldn't help, I will respectfully ***** ***** other professionals can provide any more information on this.

Customer: replied 4 months ago.
where am I on the work list
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Is this the enclosure you have ?

https://www.amazon.co.uk/Enclosure-External-Interface-Compatible-Windows/dp/B01HEEOPQE

Some of these enclosures dont have a release switch, instead you have to slide the top away from the bottom, long ways, till you hear a click. Please watch this video at about 1:30 seconds for a demonstration.

https://youtu.be/We-YYUPxVgc?t=121

Whether or not this works for you please send a reply so that I can assist you further if needed, or so we can mark this issue as resolved.

Thank you,

Dustin S