Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.
Is there anything displayed on the monitor?
What happens if you hold the power button in for 20 seconds?
- After you've done the above (hold power button), what happens when you press the power button again normally/quickly?
Do you have it connected or disconnected from the power supply / charger?
- What happens if you disconnect / connect from/to the power supply charger?
Hi,Please Note:With my 2nd response, an automatic "Premium Service" offer will be made. Please disregard it, as it will not help in this case.
No offense taken, people mean different things by "it won't turn on" - I'm just trying to cover all the bases.
Please respond to the other questions so I can help further.
Yes, I received all the info and I just don't want to assume anything - which is why I ask the questions. To follow up on the "no light at the power switch", could you please clarify this? Do you mean on the power supply? Do you mean on/by the Power button on the laptop? Do you mean on the surge protector/power strip? Have you tried another power outlet in another room maybe?
Again, I can't assume anything, so I ask questions because information in a "chat" forum like this is sometimes not complete, so I apologize in advance if you have done all of these things. I'm just trying to help.
I understand about the pop-ups. Please know that I am a "member-professional" just like you are a "member-customer", I use the site just like anybody else does. I do not administer or develop the site, I don't handle any accounting, I simply do my best to answer questions and/or, when appropriate, provide clear direction for the best solution. In this case, since the computer is less than six months new, my best advice is to take advantage of the warranty you should have with the manufacturer.
I am going to respectfully ***** ***** as I just don't feel we have made a good connection. This inquiry will be open to other professionals if they feel they have a better solution.
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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
If you havent shipped the Lenovo off, there are a few tricks I would like to try first.
This guide will show you how to remove the battery.
lets remove the battery for five minutes, and while the battery is removed, press and hold the power button for 30 seconds. Then.. After five minutes has passed..
Try to power up with just the power cord and no battery, what happens?
If nothing happens, reattach the battery and try to power up again.. What happens then?