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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 987
Experience:  Networks & Security Engineer
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How do I clear my cache, browser, or whatever it's called.

Customer Question

How do I clear my cache, browser, or whatever it's called. Im getting way to many pop ups. They are annoying and slow down my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows Explorer, Dell Laititude D630 laptop? I am not very profificent with using a laptop.
JA: Have you installed any updates recently?
Customer: Not even sure what one is....but not that I know of.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 8 days ago.
Category: Computer
Expert:  Mr.Med replied 8 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 days ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 8 days ago.
that would be best.
Expert:  Mr.Med replied 8 days ago.

Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8fee369-13e0-4fa4-acb6-ef3e659662c9

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 8 days ago.
I really don't want to pay the 39 so, I guess I need to get a written response that I can use.
Expert:  Mr.Med replied 8 days ago.

I will do the remote session without extra charge :)

Expert:  Mr.Med replied 8 days ago.

Thank you

Customer: replied 8 days ago.
how do we do it without the 39.00
Expert:  Mr.Med replied 8 days ago.

Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8fee369-13e0-4fa4-acb6-ef3e659662c9

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 8 days ago.

If you have a moment please rate my answer by clicking on one of the stars, positive rating are appreciated

Thank you