Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?
Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8fee369-13e0-4fa4-acb6-ef3e659662c9
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
I will do the remote session without extra charge :)
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