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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34669
Experience:  Over 20 years of consulting to the IT industry
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I need help retrieving my gmail password please, since

Customer Question

I need help retrieving my gmail password *****
JA: How long have you had this issue with your Gmail account?
Customer: since Saturday at 9.30am I tried to use my thumbprint to unlock my phone but it would not recognize my thumbprint and then asked me to retrieve it with my gmail account but i cannot remember that password *****
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no i just need my gmail password ***** i run a business with my phone and with it being the christmas season i am busy and havent been able to use my phone since Saturday I am shattered
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you please use my link below to reset your password.

https://www.google.com/accounts/ForgotPasswd

Once done, use this new password ***** your phone

Let me know please the results.

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