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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31326
Experience:  Over 20 years of consulting to the IT industry
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Why does my lenovo power off every time the power source is

Customer Question

Why does my lenovo power off every time the power source is disconnected.It is as though the computer battery is not working
Submitted: 12 days ago.
Category: Computer
Expert:  Richard replied 12 days ago.

Hi there and welcome

Does it still power on though when you have the power cable disconnected?

Customer: replied 12 days ago.
No
Expert:  Richard replied 12 days ago.

ok, disconnect the power cable, hold the power button down for 60 seconds then release.

Then connect the power cable and power it on, disconnect the cable and tell me how it then functions please.

Customer: replied 12 days ago.
Still no good
Expert:  Richard replied 12 days ago.

Thanks

Which model Lenovo do you have Vince?

Customer: replied 12 days ago.
Lenovo Yoga 700
Expert:  Richard replied 12 days ago.

Thanks

It is the internal battery that has faulted.

I am really sorry about this and you are going to have to return the Lenovo to have this replaced. It is a fixed battery so they need to disasemble it for this. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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