Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.Please give me just a bit to look over the question and do some initial research.Thanks,Bob
Please Note:After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.
A couple of questions:
1. Is there anything at all displayed on the screen/monitor?
2. Have you tried a "hard boot", where you push and hold the Power button until the computer shuts down - then wait about 30 seconds and press the Power button to turn it on? If you haven't done this, please try it and let me know what happens.
Do you still need assistance with this?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online.