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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My thinkpad won't reboot it just sits witha black screen and

Customer Question

my thinkpad won't reboot it just sits witha black screen and the light on the fu ction key lit
JA: What kind of computer do you have?
Customer: T550
JA: Have you installed any updates recently?
Customer: o ly the automatic updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Computer
Expert:  Bob James replied 12 days ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Expert:  Bob James replied 12 days ago.


Please Note:
After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

A couple of questions:

1. Is there anything at all displayed on the screen/monitor?

2. Have you tried a "hard boot", where you push and hold the Power button until the computer shuts down - then wait about 30 seconds and press the Power button to turn it on? If you haven't done this, please try it and let me know what happens.



Expert:  Bob James replied 11 days ago.


Do you still need assistance with this?



Expert:  Michelle replied 10 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online.

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