Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It looks like you signed up under a new account.. So you may have been charged twice.. Im going to submit a close / refund request on the first question you asked earlier, and we will proceed on this one.
The most important thing is you know how to get back to this page directly.. So please read the following and we will continue after you reply.
To get back to me , either check your email. View one of the messages from justanswer that says you have received a reply or a message, open the message. Then inside it click the button that says view or reply on justanswer. That will bring you back to this page where you can scroll down and reply.Or, go to justanswer.com, login at the top right. Then click my questions at the top right. Then, you will see our question listed there. Click the question, scroll down and reply!