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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am locked out of my Samsung 7 android telephone. I was

Customer Question

I am locked out of my Samsung 7 android telephone. I was told I had to talk with you to fix it. Here are the letters and numbers I was given IMEI 35550271 833186 It was purchased at Best Buy in Saratoga Springs, NY on 4/9/16
Submitted: 5 days ago.
Category: Computer
Expert:  Dustin replied 5 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 days ago.

Question, when you say you are locked out, exactly what do you see, and exactly what does it say and ask for on screen, word for word.

Dustin S