Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.Please clarify a couple of things so I can provide my best answer:
1. Could you please confirm the name of the application - is it "Copy Any DVD 123" or maybe "123 Copy DVD"?
2. Has it worked before, or is this a newly installed application?
3. Is it a Windows computer? and what OS version; 7, 8, 10? or is it a Mac / version?Thanks,Bob
Do you still need assistance with this?