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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Unable to open copy any DVD 123, HP, I do not believe so, No

Customer Question

Unable to open copy any DVD 123
JA: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: I do not believe so
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 days ago.
Category: Computer
Expert:  Bob James replied 5 days ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.
Please clarify a couple of things so I can provide my best answer:

1. Could you please confirm the name of the application - is it "Copy Any DVD 123" or maybe "123 Copy DVD"?

2. Has it worked before, or is this a newly installed application?

3. Is it a Windows computer? and what OS version; 7, 8, 10? or is it a Mac / version?
Thanks,
Bob

Expert:  Bob James replied 5 days ago.

Hi,

Do you still need assistance with this?

Thanks,

Bob