I'm sorry about the issue. That is certainly a scam. Please do not follow any instruction from them. Have you tried to shut down / restart the computer and check yet?
Please reply at the box below to continue. Thank you,
If needed, press and hold the Power on / off button on your computer for about 10 seconds, then turn it back on and check.
- In the future, please always ignore any phone call or email message or popup message that you do not know or that you are not expecting.
- Is this issue still occurring after restarting the computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,