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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1250
Experience:  Networks & Security Engineer
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I have purchased since June 2016 for myself and my husband

Customer Question

I have purchased since June 2016 for myself and my husband 24 android cell phones that run solely on Data. No WIFI for these phones. Each phone I purchase as soon as I get home within minutes our devices are hacked. We are not using gmail and bypassing the entire set up as we only need to talk, text and an occasional look up information on the internet. I am on the verge of a nervous breakdown. I lost my 33 yr old son in Feb 2016 and as a grieving Mom and dealing with a hacker who is non stop costing me so much money. I need my money to pay on my sons funeral bill. I don't know who is doing this to me, all I know is when I shut my sons FB acct down because of inappropriate comments posted on his FB page that upset so much. I can only assume that whoever is pissed off that I did this. I lost my son due to an overdose, I found my son dead on the floor in his bedroom. The creep that wrote on my sons FB page that once he finds my sons grave he would bring him some drugs and stick it in the ground at his grave. My son had a lot of emotional problems and major depression over a break up with his girl friend of 8 yrs. I can't take it anymore. I am losing my mind. This creep is recording my calls and texts and posting on the Web. He/She has set up a duplicate FB page of my son and have hacked my FB acct forcing me to deactivate my account. Only for them to duplicate mine as well as posting God only knows on my FB page making it look like me. All of my contacts on my cell phone have been tagged, so when I try to call any of my friends which I need more than anything right now to help me thru this devastation of death of my son they get my new number. I've even stopped calling my friends and STILL somehow, the Hacker hacks my phone. This Hacker has destroyed my laptop as well. All my pictures of my son have been deleted, all my personal files, tax information, death certificate etc is gone! Even the pictures of the recent loss of my Daddy and a few short months later the death of my 59 yr old sister. ALL MY MEMORIES HAVE BEEN TAKEN FROM ME! Yet he just won't STOP!!! I tried going to the Local Police for help but all they say is tracking a Hacker down is Impossible. I find that to be crap!!! Please HELP ME!!
Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

I am sorry this has happened to you. First Report this Hacker to the Internet Crime Bureau here - http://www.ic3.gov/default.aspx Explain them the situation and I'm sure they will find this Hacker

First I need to ask you a couple of questions :

What is the model of your Wireless router ?

Do you have a network printer ?

What is the model and brand of your all Phones?

What is the operating system for your desktops and laptops ? (Windows 7, 8 or 10) or Mac ?

What is the Internet browsers you are using (Firefox, Google Chrom,safari....)?

Report all Fake Profiles/ Pages to Facebook Customer support.

Thank you

Customer: replied 5 months ago.
My phone is Hacked so please don't send any info to my phone, just this email which is my work email and it's there only secure one I have. Every email I create it gets Hacked. Netgear is my router, printer is not on a Network, it's an individual printer and we can't use wifi to print, we have to use the Ethernet cord to print. Currently our phones are thru Metro PCS. We have ZTE and Samsung on5. I had windows 10 for my laptop but cant use because it is still hacked. We've taken it several time to have the hard drive cleaned but apparently the hacker attacked a virus to one of my sons pictures and when I went to look at all his pictures, my laptop was wiped out. We use various browsers. I use to like Google but now after having over 15 gmail accts that have been hacked.I am Leary of this site. My husband likes MSN. I am not able to see my FB page, just getting notifications that several friends have unfriended me. I am scared to try to locate my account. My sons picture was my profile picture of him at the beach with the ocean behind him.
Customer: replied 5 months ago.
I am on my work. Laptop .My personal laptop is hacked and my husband took it to a Computer place to see if they can retrieve my data and check for viruses and put my pictures on a thumb drive, and my documents are a different thumb drive. I just need help finding out who is Hacking me so I can have proof to take to the Police and Prosecute.
Customer: replied 5 months ago.
Can you help me? Are you still there?
Expert:  Mr.Med replied 5 months ago.

Yes I'm writting you the steps to "remove" this hacker from your Network. To find this Hacker please report him to the Crime Bureau : http://www.ic3.gov/default.aspx

Expert:  Mr.Med replied 5 months ago.

Please follow those steps carefully :

1-Disconnect all Devices (Phones, PCs, ect...) from Wifi.

2-Reset Your Netgear Router :

  • Locate the Restore Factory Settings or Reset button on the back of your router.
  • Using a paper clip or similar object, press and hold the Restore Factory Settings or Reset button for about seven seconds.
  • Release the Restore Factory Settings or Reset button and wait for your router to restart.
  • After your router is finished with the factory reset, the Power light stops blinking and lights solid green.

Note: The Power light on newer router models lights solid white.

  • The factory default settings are restored.

3-Remove Malwares from your Computers :

  • Disconnect the computer from the Internet and scan it with your antivirus
  • Download Malwarebytes a malware/virus scanner. from www.malwarebytes.org/mwb-download
  • Once you install it, Please Update and then run a Scan and Delete any Malware/Viruses. It should take 25-35 minutes to complete.
  • Once that is complete, please download Ccleaner, as this will clean temp and corrupted files from your computer. Click http://www.filehippo.com/download_ccleaner

4-Create a New Gmail account, and upload all important data, picture to the Cloud : https://drive.google.com

5-You can Install Axcrypt to put a password ***** your Important data : http://www.axantum.com/axcrypt/

6-Downlaod and Install Firefox from :www.firefox.com then install this plugin : https://addons.mozilla.org/firefox/addon/adblock-plus/

7-once you clean and remove malwares from your computer, transfer all your important data from your phones to the computer or to the cloud.

8-Now do a hard reset to all phones. (this will erase all data on the phone, Backup is Impotant)

For samsung on5, click : http://www.hardreset.info/devices/samsung/samsung-galaxy-on5/

9-Last thing is to report the fake Profiles and Pages to Facebook :

https://www.facebook.com/help/355811251195044

https://www.facebook.com/help/167722253287296

Thank you

Expert:  Mr.Med replied 5 months ago.

If you have a moment please rate my answer by clicking one of the stars, positive rating are appreciated. If you still need help please reply back to me and i will gladly continue to help

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