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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a new Thinkpad X1 ultra with win 7. It will not

Customer Question

I just got a new Thinkpad X1 ultra with win 7. It will not find and install windows updates.
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: Lenovo Part 4X40K41705
JA: Have you installed any updates recently?
Customer: No, it is as received
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope
Submitted: 11 days ago.
Category: Computer
Expert:  Jason Jones replied 11 days ago.

Hello,
I am the person that will be helping you today.

In such cases, the issue may be one of many. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 11 days ago.
Do you work for Lenovo?
Expert:  Jason Jones replied 11 days ago.

No. This is not Lenovo. This is Justanswer.

Customer: replied 11 days ago.
Sorry, this is under warranty. I thought this was Lenovo support. I will make sure I get them to fix it.
Tks
Expert:  Jason Jones replied 11 days ago.

No worries. I will send this up for a refund request.

Expert:  technicalcat replied 11 days ago.

Hello, I am just checking if you still would like help on this question. I saw you noted your computer is under warranty, however, it's unlikely a computer running Windows 7 is under any factory warranty as it would be several years old if originally equipped with Windows 7. This may have been why you were directed to our support site.

Customer: replied 11 days ago.
I just purchased it. Had it downgraded at extra cost. This is their latest tablet/laptop
The X1 Yoga