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In such cases, the issue may be one of many. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
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No. This is not Lenovo. This is Justanswer.
No worries. I will send this up for a refund request.
Hello, I am just checking if you still would like help on this question. I saw you noted your computer is under warranty, however, it's unlikely a computer running Windows 7 is under any factory warranty as it would be several years old if originally equipped with Windows 7. This may have been why you were directed to our support site.