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Hello and welcome.How long ago did you upgrade to Windows 10?
If you want to restore the factory settings, shut the computer down then power it back on while hitting the F11 key and it should jump into the factory restore wizard
Keep pressing F11 until you see that option come up
Were you able to get that screen up?
What happened when you pressed F11?Make sure you press it as soon as the computer is being powered on and whilst it's powering on so it takes you to the correct screen.
Okay, I found a video online for you to follow - it goes through a few extra steps at the beginning to reset the BIOS settings before hitting F11:https://www.youtube.com/watch?v=nhBGnUpcQbo