Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The fee for our phone support and for our screen sharing support is the same. I recommend a screen share because with that I will be able to share the screen on your computer. And I will be able to repair any possible browser or computer issues that may be contributing to the problem. Also, Ive been using paypal for buying and selling for over ten years, and I know their system inside and out.
If I cant help you fix the issues, you will be entitled to a 100% refund. I am sending that offer to you now.