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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Locked out of laptop. forgot password. what can i do, 3

Customer Question

locked out of laptop. forgot password. what can i do
JA: When did you last reset your username and password?
Customer: 3 mouths ago
JA: Have you installed any updates recently?
Customer: yep
JA: Anything else you want the computer expert to know before I connect you?
Customer: i'm talking to you on my mainframe, laptop is the problem.
Submitted: 11 days ago.
Category: Computer
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you have on the laptop? XP, Vista, 7, 8 or 10 ?

Expert:  Byron replied 11 days ago.

To help figure out which version of Windows you have, can you tell me, on your login screen does it show your email address?