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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I changed the password when I was setting up, before I was

Customer Question

I changed the password ***** I was setting up, before I was on line. My computer does not recognize my router. How can I get back to the wireless network and password ***** came with the instructions
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Yes
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Just want original network and password ***** my AC1200
Submitted: 5 days ago.
Category: Computer
Expert:  Jason Jones replied 5 days ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason