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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have problem to install my H.P.printer officejet

Customer Question

I have problem to install my H.P.printer officejet 4650/problem is print drive/please help
JA: How much experience do you have with this particular machine?
Customer: no much/I am a 85 year old and good on this
JA: Have you installed any updates recently?
Customer: no I tray not resuli these ise a new printer
JA: Anything else you want the computer expert to know before I connect you?
Customer: computer is a DEll ispiron 351 and have not disc support
Submitted: 14 days ago.
Category: Computer
Expert:  Shefin replied 14 days ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N