How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I'm trying to connect to my new Sound Touch system; I've

Customer Question

I'm trying to connect to my new Sound Touch system; I've downloaded the Google Play store; I clicked on the Sound Touch icon and it reads..."My device (Samsung 4S smartphone) isn't compatible with this version." Also, after installing the app, how do I add the system to my Wi-Fi network?
JA: How much experience do you have with this particular machine?
Customer: None with this new Bose System. I've had an older version Bose Stereo, CD/Radio system for years.
JA: Have you installed any updates recently?
Customer: No. Only now I installed the Google Play App.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is my device (Samsung 4S smartphone) not compatible with this version?
Submitted: 5 days ago.
Category: Computer
Expert:  Shefin replied 5 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the model number of the sound system? E.g. SoundTouch® 20/30/Portable

Thank you.

S H E F I N