For Online Computer Support, Ask a Computer Technician
Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.
Could you provide more information please:
What type of computer (laptop, desktop, tablet)?
What operating system (Windows or Mac) and what version (7, 8, 10 or OS?)?
When did the freezing start? Was there an update or new software installed?
When it freezes, are you able to move the mouse/cursor around at all?
As much details as possible is best for us to troubleshoot?Thanks,Bob
Hi,After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.
I still need the answer to these questions: