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Andy
Andy, Computer Consultant
Category: Computer
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Computer screen freezes

Customer Question

Computer screen freezes
Submitted: 4 months ago.
Category: Computer
Expert:  Bob James replied 4 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.

Could you provide more information please:

What type of computer (laptop, desktop, tablet)?

What operating system (Windows or Mac) and what version (7, 8, 10 or OS?)?

When did the freezing start? Was there an update or new software installed?

When it freezes, are you able to move the mouse/cursor around at all?

As much details as possible is best for us to troubleshoot?
Thanks,
Bob

Customer: replied 4 months ago.
All
Expert:  Bob James replied 4 months ago.

Hi,
After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

I still need the answer to these questions:

What type of computer (laptop, desktop, tablet)?

What operating system (Windows or Mac) and what version (7, 8, 10 or OS?)?

When did the freezing start? Was there an update or new software installed?

Thanks,

Bob