I'm sorry about the issue. What's the model of your computer?
Can you please confirm your computer has Windows 7? (Or Windows xp, vista, or 8, or 10, etc.?
Do you mean you are not able to open any program on the computer at all?
Please reply at the box below. Thank you,
Thank you. What's the make / model of your Windows 7 computer?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Thank you. Is this a Lenovo computer? Is it a laptop or desktop?
Do you see any other model, such as IdeaCentre K330B, etc.?
Thank you. Please try this: Shut down the computer, then turn on the computer, then right away, keep pressing & releasing the key F2 quickly and repeatedly on the keyboard until the Lenovo Rescue System appears, then select OneKey Recovery option and continue.
- Do you get a menu when trying the above steps?
- Do you have a USB / wired keyboard connected to the computer?
Please reply at the box below to continue. Thank you,
Great. It's looking good. The recovery process takes long, but once the recovery process is finished, then it will let you set up the computer fresh, like brand-new, then it will ask you to set up a new password ***** want. Make sure you remember the password ***** will enter. Do you need anything else for now? Thank you,
You're welcome. If you need anything else later on, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience,