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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35741
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I forgot my password for computer after tornado, is there

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I forgot my password ***** computer after tornado, is there any way to find it or fix it?

Hi,

I'm sorry about the issue. What's the model of your computer?

Can you please confirm your computer has Windows 7? (Or Windows xp, vista, or 8, or 10, etc.?

Do you mean you are not able to open any program on the computer at all?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
widows 7. Password ***** administrator password.

Thank you. What's the make / model of your Windows 7 computer?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
reset would be fine. Not sure if this is right model R39X21611803 serial number ES07500277. Machine type 7747. Where would I find make and model number?
Customer: replied 1 month ago.
Lost our books and paperwork in tornado

Thank you. Is this a Lenovo computer? Is it a laptop or desktop?

Do you see any other model, such as IdeaCentre K330B, etc.?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Desktop ideacentre k33ob
Customer: replied 1 month ago.
Desktop idea center k330B

Thank you. Please try this: Shut down the computer, then turn on the computer, then right away, keep pressing & releasing the key F2 quickly and repeatedly on the keyboard until the Lenovo Rescue System appears, then select OneKey Recovery option and continue.

- Do you get a menu when trying the above steps?

- Do you have a USB / wired keyboard connected to the computer?

Please reply at the box below to continue. Thank you,

Customer: replied 1 month ago.
Customer: replied 1 month ago.
recovering now

Great. It's looking good. The recovery process takes long, but once the recovery process is finished, then it will let you set up the computer fresh, like brand-new, then it will ask you to set up a new password ***** want. Make sure you remember the password ***** will enter. Do you need anything else for now? Thank you,

Customer: replied 1 month ago.
I think we are good now. Thank you for your help

You're welcome. If you need anything else later on, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience,

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