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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15669
Experience:  Over 10 years of professional experience.
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My phone is locked and I don't remember my password. When I

Customer Question

My phone is locked and I don't remember my password.
JA: When did you last reset your username and password?
Customer: When I first got my phone I am not sure when that was
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

What is the brand and model name of your phone?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
Samsung galaxy s6
Expert:  Jason Jones replied 6 months ago.

What kind of lock is on it? Is it a pin or account lock?

Customer: replied 6 months ago.
pin
Expert:  Jason Jones replied 6 months ago.

In this case, you can reset it, which will erase everything on the phone, including the pin:

  1. Turn off the Galaxy S6.
  2. Press and hold the Volume up button, the Home button, and the Power button at the same time until you see the Android icon.
  3. Using the Volume down select wipe data/factory reset option and press the Power button to select it.
  4. Using the Volume down highlight Yes – delete all user data and press Power to select it.
  5. After the Galaxy S6 has rebooted, then use the Power button to select it.
  6. When the Galaxy S6 restarts, everything will be wiped and will be ready to set up again.

Please, update me once that is complete.

Thank you,

Jason

Expert:  Jason Jones replied 6 months ago.

May I ask how that is coming along?

Expert:  Jason Jones replied 6 months ago.

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

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