Hello,I am the person that will be helping you today.
What is the brand and model name of your phone?
I will be standing by, looking forward to your response.
What kind of lock is on it? Is it a pin or account lock?
In this case, you can reset it, which will erase everything on the phone, including the pin:
Please, update me once that is complete.Thank you,
May I ask how that is coming along?
Hello,Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.Thank you,Jason