Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Please Go to Settings > Accounts > Google > Choose your Google account > Remove account
Now restart your Phone and re-add your Google account
Let me know the results
Do you have any important data on your phone or backup ?
You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.
Please do you have any important data on your phone ?
Ok good! Please Try a hard reset and let me know the results :
Please try this solution :
Hope it works out
Do you have any USB OTG please?
No it is not a Simple USB flash drive, It is a short USB cable that can connect to your Phone, please see this image :
1-Please download this app from Play store and copy to the USB OTG:
2-Follow the step by step instruction in this tutorial video : https://www.youtube.com/watch?v=xNSBbpVOmb4
Hope it works out,
Please download the application from this link : http://www.mediafire.com/file/3vvmbabi1m2gjhn/QuickShortcutMaker_2.4.0.apk
Has everything worked out please?