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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My gmail password had to be re set to a new one now my lg

Customer Question

my gmail password ***** to be re set to a new one now my lg stylo ls770 so when y resetted it and try to sign in it keeps asking for a previous account how can I put in my new password ***** gmail is the same one
JA: How long have you had this issue with your Gmail account?
Customer: only 2days
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no that's about it
Submitted: 14 days ago.
Category: Computer
Expert:  Mr.Med replied 14 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 14 days ago.

Please Go to Settings > Accounts > Google > Choose your Google account > Remove account

Now restart your Phone and re-add your Google account

Let me know the results

Thank you

Customer: replied 14 days ago.
I replaced my google account s password ***** my lg stylo Ls770 wont sign in to google
Expert:  Mr.Med replied 14 days ago.

Do you have any important data on your phone or backup ?

Customer: replied 14 days ago.
sr I can only afford those 5 dlls I provided coul u please e mail me a guide how to fix or by pass the verificationcode
Expert:  Mr.Med replied 14 days ago.

You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.

Please do you have any important data on your phone ?

Thank you

Customer: replied 14 days ago.
no I saved every thing in a sd card
Expert:  Mr.Med replied 14 days ago.

Ok good! Please Try a hard reset and let me know the results :

  • With the device powered off, press and hold the Volume Down key.
  • While holding the Volume Down key, press and hold the Power key.
  • Release both keys when the Recovery mode screen appears.
  • On the Android system recovery screen, press the Volume Down key to scroll to and highlight wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes, and then press the Power key.
  • Once the wipe is complete, ensure Reboot system now is highlighted, then press the Power.
  • The device will restart.

Thank you

Customer: replied 14 days ago.
im sorry im not explaining good enough , did exactly what you suggested about hard resetting my device 2 days ago and ever since, my device cant pass through the google verification when I sign in ,and that is because my old password ***** ***** in my device brain I guess so when I type my new password ***** thinks my device its been stolen so even I I have the same g mail and only change my password ***** wont take it so my lg device is like useless can I by pass the verification part when signing in
Expert:  Mr.Med replied 14 days ago.

Please try this solution :

  1. Connect your phone to your Wifi Network
  2. The next screen will ask you for the Google Account
  3. Tap the text field in which the account should be inserted until the Keyboard comes up
  4. Tap and hold the “@” character until a Settings menu pops up
  5. Select Google Keyboard Settings
  6. Tap on the 3 dots in the top part of the screen
  7. Select the Help&Feedback item and select any item in the list that will follow
  8. Long press to select any text on this page and click on Websearch in the upper right corner
  9. A search field will be shown (delete the text inside the search field)
  10. Type Settings in the search field
  11. Tap “About Phone” and tap 7 times on the Build Number to enable Developer Options
  12. Return to the previous menu and open the Developer Option that just appeared
  13. Allow OEM Unlocking and tap Back two times
  14. Restart the Phone
  15. Connect it to Wifi again
  16. Notice how you won’t be prompted to log in the previous Google Account and instead the phone will ask you to ADD a new Google Account

Hope it works out

Thank you

Customer: replied 14 days ago.
actually it does not open the developer option any other way to get to oem unlock part other than developer options ?I mean u done good cause I tried multi othr things and no luck
Expert:  Mr.Med replied 14 days ago.

Do you have any USB OTG please?

Customer: replied 14 days ago.
i have a usb to connect to a Microsoft laptop
Expert:  Mr.Med replied 14 days ago.

No it is not a Simple USB flash drive, It is a short USB cable that can connect to your Phone, please see this image :

http://www.screenremedy.com/wp-content/uploads/2016/05/androidpit-usb-otg-2-w782.jpg

Customer: replied 14 days ago.
I have it already connected to my laptop
Expert:  Mr.Med replied 14 days ago.

1-Please download this app from Play store and copy to the USB OTG:

2-Follow the step by step instruction in this tutorial video : https://www.youtube.com/watch?v=xNSBbpVOmb4

Hope it works out,

Thank you

Expert:  Mr.Med replied 14 days ago.

Please download the application from this link : http://www.mediafire.com/file/3vvmbabi1m2gjhn/QuickShortcutMaker_2.4.0.apk

Customer: replied 14 days ago.
just a sec s. almost
Expert:  Mr.Med replied 13 days ago.

Hello,

Has everything worked out please?

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