Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Just to clarify, here at justanswer we dont exactly offer in home service. We do offer re mote support, where I can connect to your computer from here and work on it. But we unfortunately do not make physical house calls.
Maybe you thought you were contacting another company? If you let me know the company you were trying to contact I can point you in the right direction. Or, if you would like me to connect to your computer and fix the issue, I just need you to try to describe the issue as best as you can and if its something I can fix I will let you know.
Thank you for your response,