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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Firefox file empty cant update, artec/linux/suse, download

Customer Question

firefox file empty cant update
JA: What kind of computer do you have?
Customer: artec/linux/suse
JA: Have you installed any updates recently?
Customer: download but cant install file empty
JA: Anything else you want the computer expert to know before I connect you?
Customer: jusr reload my file
Submitted: 12 days ago.
Category: Computer
Expert:  Martin replied 12 days ago.

Hello, this is Martin, how are you?

What do you mean by installing the file empty?

May I connect with you and have a look?

Customer: replied 12 days ago.
I have team viewer installed
Expert:  Martin replied 12 days ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=b558f70e-e155-4997-8db7-34d500d6f97f

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin