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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot password to google account on my phone.Phone has been

Customer Question

forgot password ***** google account on my phone.Phone has been factory reset and I can not log in
JA: Have you tried having password ***** directions emailed to you?
Customer: I went on computer and change password ***** it still do not work. Is there a waiting period before it download.Google tell me since my phone was factory reset I need to use the old password ***** I do not remember.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Any help you can give would really be helpful.Just want to say thank for being there in my time of need
Submitted: 3 months ago.
Category: Computer
Expert:  Martin replied 3 months ago.

Hello and welcome.

Use the following URL to reset your password ***** try to log into it via your computer's web browser to make sure it works first.

https://accounts.google.com/signin/recovery

Let me know if you're able to log in via your browser.

Martin