Hi, my name is ***** ***** I'll be happy to help you today!
When you say it "starts booting up with no battery," are you saying that there's not a battery installed in the machine?
Okay, thank you. Do you know the last time the battery was replaced?
That's fine, that's just an automated offer that comes up for everybody. Did you see my last question, has the battery ever been replaced on the machine?
Okay, and while plugged in with the AC adapter, does the computer turn on and stay on?
Even if the AC adapter is plugged in?
Okay Tom, I see. Well that's not going to be an issue with the battery not charging, because with the adapter plugged in it should just be running off of wall power.
When you plug the adapter in, do you get any kind of light on the machine that indicates that it's getting power?
Tom, are you still with me?