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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lenovo laptop will not charge, Windows 7 w540, Yes all

Customer Question

Lenovo laptop will not charge
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Windows 7 w540
JA: Have you installed any updates recently?
Customer: Yes all windows7 updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: Starts booting up with no battery and screen comes up for about 5 sec then screen goes black
Submitted: 12 days ago.
Category: Computer
Expert:  ChrisC replied 12 days ago.

Hi, my name is ***** ***** I'll be happy to help you today!

When you say it "starts booting up with no battery," are you saying that there's not a battery installed in the machine?

Customer: replied 12 days ago.
Also tried booting up with battery and it comes up but isn't charging
Expert:  ChrisC replied 12 days ago.

Okay, thank you. Do you know the last time the battery was replaced?

Customer: replied 12 days ago.
No I don't want to give remote access
Expert:  ChrisC replied 12 days ago.

That's fine, that's just an automated offer that comes up for everybody. Did you see my last question, has the battery ever been replaced on the machine?

Customer: replied 12 days ago.
Never replaced original battery computer is two years old
Expert:  ChrisC replied 12 days ago.

Okay, and while plugged in with the AC adapter, does the computer turn on and stay on?

Customer: replied 12 days ago.
It boots up and stays on for 5 sec then turns off
Expert:  ChrisC replied 12 days ago.

Even if the AC adapter is plugged in?

Customer: replied 12 days ago.
Expert:  ChrisC replied 12 days ago.

Okay Tom, I see. Well that's not going to be an issue with the battery not charging, because with the adapter plugged in it should just be running off of wall power.

When you plug the adapter in, do you get any kind of light on the machine that indicates that it's getting power?

Expert:  ChrisC replied 12 days ago.

Tom, are you still with me?