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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16873
Experience:  5 years as Network Admin, 10+ years of IT support
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Looking for software update for Mac V10.12..1 I have two

Customer Question

Looking for software update for Mac V10.12..1 I have two statements: #100093668 &###-##-####
JA: What kind of computer do you have?
Customer: Mac
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: The current software update for neat scanner.
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

To update the Neat for Mac Software, do the following:

In the main menu, click Neat, and then select Check for Updates.

If prompted, Save the update DMG file to your Desktop.

When the download is complete, Quit Neat and make sure your scanner is unplugged.

Open the DMG file and double-click the install icon.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 2 months ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.